/* Kresna — corporate SERA chatbot UI */

:root {
  --k-navy: #16568a;
  --k-navy-deep: #0f4570;
  --k-navy-soft: #2a6fa3;
  --k-orange: #d96a1e;
  --k-ink: #14283a;
  --k-muted: #5a6d7e;
  --k-line: #d0dde8;
  --k-panel: #ffffff;
  --k-panel-edge: #c5d4e2;
  --k-bubble: #f3f7fb;
  --k-bubble-border: #c8d8e8;
  --k-bg: #e8eef4;
  --k-card: #ffffff;
  --k-user: #16568a;
  --k-font: "Trebuchet MS", "Lucida Grande", "Segoe UI", sans-serif;
  --k-shadow: 0 8px 28px rgba(15, 45, 70, 0.1);
  --k-radius: 0.75rem;
  --k-accent: #0b57d0;
}

* {
  box-sizing: border-box;
}

[hidden] {
  display: none !important;
}

.visually-hidden {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

html {
  height: 100%;
}

body.kresna-chat {
  margin: 0;
  min-height: 100%;
  height: 100%;
  overflow: hidden;
  font-family: var(--k-font);
  color: var(--k-ink);
  background:
    linear-gradient(180deg, #f4f7fa 0%, var(--k-bg) 48%, #dde6ee 100%);
}

body.kresna-chat.is-dark {
  --k-ink: #e6eef6;
  --k-muted: #9aabba;
  --k-line: #35506a;
  --k-panel: #122232;
  --k-panel-edge: #2d4a66;
  --k-bubble: #1a3145;
  --k-bubble-border: #3d6f98;
  --k-bg: #0d1a26;
  --k-card: #152838;
  --k-user: #2a6fa3;
  background: linear-gradient(180deg, #0b1620 0%, #0d1a26 60%, #102030 100%);
}

.skip-link {
  position: absolute;
  left: -9999px;
  top: 0;
  background: #fff;
  color: var(--k-ink);
  padding: 0.5rem 0.75rem;
  z-index: 20;
}

.skip-link:focus {
  left: 0.75rem;
  top: 0.75rem;
}

.kresna-shell {
  width: min(1120px, 100%);
  height: 100dvh;
  max-height: 100dvh;
  margin: 0 auto;
  padding: clamp(0.75rem, 2vh, 1.15rem) clamp(0.85rem, 2.2vw, 1.35rem) 0.65rem;
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
  min-height: 0;
}

.kresna-workspace {
  flex: 1 1 auto;
  min-height: 0;
  display: grid;
  grid-template-columns: minmax(200px, 250px) minmax(0, 1fr);
  gap: 0.65rem;
  transition: grid-template-columns 0.22s ease;
}

body.kresna-chat.sessions-collapsed .kresna-workspace {
  grid-template-columns: 0 minmax(0, 1fr);
  gap: 0;
}

/* —— Top bar —— */
.kresna-topbar {
  flex: 0 0 auto;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.85rem;
  padding: 0.7rem 0.95rem;
  background: var(--k-card);
  border: 1px solid var(--k-panel-edge);
  border-radius: var(--k-radius);
  box-shadow: 0 2px 10px rgba(15, 45, 70, 0.05);
  border-top: 3px solid var(--k-navy);
}

.kresna-brand {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  min-width: 0;
}

.kresna-brand-avatar {
  width: 2.75rem;
  height: 2.75rem;
  border-radius: 50%;
  object-fit: cover;
  object-position: center 12%;
  background: var(--k-navy);
  flex: 0 0 auto;
  box-shadow: 0 0 0 2px rgba(22, 86, 138, 0.14);
}

.kresna-brand-text {
  min-width: 0;
}

.kresna-brand-name {
  margin: 0;
  font-size: 1.15rem;
  font-weight: 800;
  letter-spacing: -0.02em;
  color: var(--k-navy);
  line-height: 1.2;
}

body.kresna-chat.is-dark .kresna-brand-name {
  color: #9ec5ea;
}

.kresna-brand-sub {
  margin: 0.15rem 0 0;
  font-size: 0.78rem;
  color: var(--k-muted);
  line-height: 1.3;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.kresna-topbar-actions {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  flex: 0 1 auto;
  min-width: 0;
  justify-content: flex-end;
}

.kresna-user-line {
  margin: 0;
  text-align: right;
  max-width: 11rem;
  min-width: 0;
}

.kresna-user-label {
  display: block;
  font-size: 0.65rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--k-muted);
}

.kresna-user-name {
  display: block;
  font-size: 0.82rem;
  font-weight: 700;
  color: var(--k-ink);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.kresna-toolbar {
  flex: 0 0 auto;
  display: flex;
  align-items: center;
  gap: 0.45rem;
  min-width: 0;
}

.kresna-chips {
  display: flex;
  flex-wrap: nowrap;
  align-items: center;
  gap: 0.4rem;
  min-width: 0;
  overflow-x: auto;
  scrollbar-width: none;
}

.kresna-chips::-webkit-scrollbar {
  display: none;
}

.kresna-chip {
  border: 1px solid transparent;
  border-radius: 0.45rem;
  padding: 0.42rem 0.75rem;
  font: inherit;
  font-size: 0.78rem;
  font-weight: 700;
  color: #fff;
  cursor: pointer;
  white-space: nowrap;
  flex: 0 0 auto;
  transition: background 0.15s ease, border-color 0.15s ease;
}

.kresna-chip:focus-visible {
  outline: 3px solid #9ec9ea;
  outline-offset: 2px;
}

.kresna-chip-navy {
  background: var(--k-navy);
  border-color: var(--k-navy);
}

.kresna-chip-navy:hover {
  background: var(--k-navy-deep);
}

.kresna-chip-ghost {
  background: transparent;
  color: var(--k-navy);
  border-color: var(--k-line);
}

.kresna-chip-ghost:hover {
  background: rgba(22, 86, 138, 0.06);
}

body.kresna-chat.is-dark .kresna-chip-ghost {
  color: #9ec5ea;
  border-color: var(--k-line);
}

.kresna-chip-orange {
  background: var(--k-orange);
}

.kresna-chip-green {
  background: #2e9b57;
}

.kresna-theme-toggle {
  flex: 0 0 auto;
  width: 2.4rem;
  height: 2.4rem;
  border-radius: 0.45rem;
  border: 1px solid var(--k-line);
  background: var(--k-card);
  color: var(--k-navy);
  display: inline-flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  font: inherit;
  line-height: 1;
}

.kresna-theme-icon {
  font-size: 0.85rem;
}

.kresna-theme-label {
  font-size: 0.48rem;
  font-weight: 800;
  letter-spacing: 0.04em;
  color: var(--k-muted);
  margin-top: 0.05rem;
}

body.kresna-chat.is-dark .kresna-theme-toggle {
  color: #f0c36a;
}

/* —— Quick actions (layanan utama) —— */
.kresna-quick-actions {
  flex: 0 0 auto;
  display: flex;
  flex-direction: column;
  gap: 0.45rem;
  min-width: 0;
  margin: 0;
  padding: 0.7rem 0.85rem 0.55rem;
  border-top: 1px solid var(--k-line);
}

.kresna-quick-actions-label {
  margin: 0;
  font-size: 0.72rem;
  font-weight: 700;
  color: var(--k-muted);
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.kresna-quick-actions-list {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 0.45rem;
}

.kresna-quick-action {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 0.2rem;
  text-align: left;
  border: 1px solid var(--k-bubble-border);
  background: var(--k-card);
  color: var(--k-ink);
  border-radius: 0.5rem;
  padding: 0.65rem 0.75rem;
  font: inherit;
  cursor: pointer;
  transition: border-color 0.15s ease, background 0.15s ease;
}

.kresna-quick-action:hover {
  border-color: var(--k-navy-soft);
  background: var(--k-bubble);
}

.kresna-quick-action:focus-visible {
  outline: 3px solid #9ec9ea;
  outline-offset: 2px;
}

.kresna-quick-action-title {
  font-size: 0.86rem;
  font-weight: 800;
  color: var(--k-navy);
  line-height: 1.25;
}

body.kresna-chat.is-dark .kresna-quick-action-title {
  color: #9ec5ea;
}

.kresna-quick-action-desc {
  font-size: 0.72rem;
  color: var(--k-muted);
  line-height: 1.35;
}

@media (max-width: 560px) {
  .kresna-quick-actions-list {
    grid-template-columns: 1fr;
  }
}

.kresna-layanan-btn {
  flex: 0 0 auto;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.35rem;
  align-self: flex-end;
  min-width: 2.75rem;
  min-height: 2.75rem;
  padding: 0 0.7rem;
  border: 1px solid var(--k-bubble-border);
  border-radius: 0.55rem;
  background: var(--k-bubble);
  color: var(--k-navy);
  font: inherit;
  font-size: 0.78rem;
  font-weight: 800;
  cursor: pointer;
  transition:
    background 0.15s ease,
    border-color 0.15s ease,
    color 0.15s ease;
}

.kresna-layanan-btn-icon {
  display: block;
  width: 1rem;
  height: 1rem;
  flex: 0 0 auto;
}

.kresna-layanan-btn:hover {
  border-color: var(--k-navy-soft);
  background: var(--k-card);
}

.kresna-layanan-btn:focus-visible {
  outline: 3px solid #9ec9ea;
  outline-offset: 2px;
}

.kresna-layanan-btn.is-active {
  border-color: var(--k-navy-soft);
  background: rgba(42, 111, 163, 0.12);
  color: var(--k-navy);
}

.kresna-layanan-btn:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

body.kresna-chat.is-dark .kresna-layanan-btn {
  color: #9ec5ea;
  background: rgba(0, 0, 0, 0.18);
  border-color: var(--k-line);
}

body.kresna-chat.is-dark .kresna-layanan-btn.is-active {
  background: rgba(158, 197, 234, 0.14);
  border-color: #9ec5ea;
}

@media (max-width: 560px) {
  .kresna-layanan-btn-label {
    display: none;
  }

  .kresna-layanan-btn {
    width: 2.75rem;
    padding: 0;
  }
}

/* —— Composer dock (suggestions + input) —— */
.kresna-composer-dock {
  flex: 0 0 auto;
  min-width: 0;
  margin: 0 1rem 1rem;
  border: 1px solid var(--k-line);
  border-radius: 0.75rem;
  background: var(--k-card);
  overflow: hidden;
  box-shadow: 0 -6px 20px rgba(15, 45, 70, 0.05);
  transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

.kresna-composer-dock:focus-within {
  border-color: var(--k-navy-soft);
  box-shadow:
    0 -6px 20px rgba(15, 45, 70, 0.05),
    0 0 0 3px rgba(42, 111, 163, 0.14);
}

body.kresna-chat.is-dark .kresna-composer-dock {
  box-shadow: 0 -4px 18px rgba(0, 0, 0, 0.22);
}

body.kresna-chat.is-dark .kresna-composer-dock:focus-within {
  box-shadow:
    0 -4px 18px rgba(0, 0, 0, 0.22),
    0 0 0 3px rgba(158, 197, 234, 0.18);
}

/* —— Suggestions —— */
.kresna-suggestions {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
  min-width: 0;
  padding: 0.7rem 0.85rem 0.65rem;
  border-bottom: 1px solid var(--k-line);
  background: linear-gradient(180deg, var(--k-bubble) 0%, var(--k-card) 100%);
  animation: kresna-suggest-in 0.28s ease-out both;
}

.kresna-suggestions-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  min-width: 0;
}

.kresna-suggestions-label {
  margin: 0;
  display: flex;
  align-items: center;
  gap: 0.35rem;
  font-size: 0.74rem;
  font-weight: 700;
  color: var(--k-muted);
  letter-spacing: 0.01em;
  min-width: 0;
}

.kresna-suggestions-label::before {
  content: "→";
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.15rem;
  height: 1.15rem;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 800;
  color: var(--k-navy);
  background: rgba(22, 86, 138, 0.1);
  flex: 0 0 auto;
}

body.kresna-chat.is-dark .kresna-suggestions-label::before {
  color: #9ec5ea;
  background: rgba(158, 197, 234, 0.14);
}

.kresna-suggestions-hide {
  flex: 0 0 auto;
  appearance: none;
  border: 0;
  border-radius: 0.35rem;
  padding: 0.2rem 0.45rem;
  font: inherit;
  font-size: 0.68rem;
  font-weight: 700;
  color: var(--k-muted);
  background: transparent;
  cursor: pointer;
  white-space: nowrap;
  transition: color 0.15s ease, background 0.15s ease;
}

.kresna-suggestions-hide:hover {
  color: var(--k-navy);
  background: rgba(22, 86, 138, 0.08);
}

.kresna-suggestions-hide:focus-visible {
  outline: 3px solid #9ec9ea;
  outline-offset: 2px;
}

body.kresna-chat.is-dark .kresna-suggestions-hide:hover {
  color: #9ec5ea;
  background: rgba(158, 197, 234, 0.1);
}

.kresna-suggestions-show {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.35rem;
  width: 100%;
  appearance: none;
  border: 0;
  border-bottom: 1px solid var(--k-line);
  padding: 0.5rem 0.75rem;
  font: inherit;
  font-size: 0.72rem;
  font-weight: 700;
  color: var(--k-navy);
  background: linear-gradient(180deg, var(--k-bubble) 0%, var(--k-card) 100%);
  cursor: pointer;
  transition: background 0.15s ease, color 0.15s ease, opacity 0.15s ease;
}

.kresna-suggestions-show:disabled,
.kresna-suggestions-show.is-reply-pending {
  opacity: 0.55;
  cursor: default;
}

.kresna-suggestions.is-reply-pending {
  opacity: 0.55;
  pointer-events: none;
}

.kresna-suggestions-show::before {
  content: "↓";
  font-size: 0.75rem;
  line-height: 1;
}

.kresna-suggestions-show:hover {
  background: var(--k-bubble);
  color: var(--k-navy-deep);
}

.kresna-suggestions-show:focus-visible {
  outline: 3px solid #9ec9ea;
  outline-offset: -3px;
}

body.kresna-chat.is-dark .kresna-suggestions-show {
  color: #9ec5ea;
}

.kresna-suggestions-list {
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem;
  min-width: 0;
}

.kresna-suggestion-chip {
  border: 1px solid var(--k-bubble-border);
  background: var(--k-card);
  color: var(--k-navy);
  border-radius: 999px;
  padding: 0.42rem 0.85rem;
  font: inherit;
  font-size: 0.8rem;
  font-weight: 650;
  line-height: 1.35;
  cursor: pointer;
  text-align: left;
  max-width: 100%;
  transition:
    background 0.15s ease,
    border-color 0.15s ease,
    transform 0.12s ease,
    box-shadow 0.15s ease;
}

.kresna-suggestion-chip:hover {
  background: var(--k-bubble);
  border-color: var(--k-navy-soft);
  transform: translateY(-1px);
  box-shadow: 0 2px 8px rgba(22, 86, 138, 0.1);
}

.kresna-suggestion-chip:active {
  transform: translateY(0);
}

.kresna-suggestion-chip:focus-visible {
  outline: 3px solid #9ec9ea;
  outline-offset: 2px;
}

body.kresna-chat.is-dark .kresna-suggestion-chip {
  color: var(--k-ink);
}

@keyframes kresna-suggest-in {
  from {
    opacity: 0;
    transform: translateY(6px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

/* —— Ticket form inline in chat bubble —— */
.kresna-chat .kresna-ticket-inline {
  margin-top: 0.75rem;
  padding-top: 0.7rem;
  border-top: 1px solid var(--k-bubble-border);
}

.kresna-chat .kresna-ticket-inline.is-busy {
  opacity: 0.85;
  pointer-events: none;
}

.kresna-chat .kresna-ticket-inline.is-busy .kresna-ticket-btn-primary::after {
  content: " …";
}

.kresna-chat .kresna-ticket-inline.is-confirm {
  border-top-color: rgba(217, 106, 30, 0.45);
}

.kresna-ticket-inline-label {
  margin: 0 0 0.55rem;
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--k-navy);
}

body.kresna-chat.is-dark .kresna-ticket-inline-label {
  color: #9ec5ea;
}

.kresna-chat .kresna-ticket-inline .kresna-ticket-field input,
.kresna-chat .kresna-ticket-inline .kresna-ticket-field textarea,
.kresna-chat .kresna-ticket-inline .kresna-ticket-field select {
  background: var(--k-card);
}

.kresna-chat .kresna-ticket-inline .kresna-ticket-summary {
  margin-bottom: 0.15rem;
}

.kresna-chat .kresna-ticket-inline .kresna-ticket-actions {
  padding-top: 0.35rem;
}

/* —— Ticket form fields (inline in bubble) —— */
.kresna-ticket-field {
  display: grid;
  gap: 0.3rem;
}

.kresna-ticket-field label {
  font-size: 0.78rem;
  font-weight: 700;
  color: var(--k-ink);
}

.kresna-ticket-field label span {
  color: var(--k-orange);
  font-weight: 800;
}

.kresna-ticket-field input,
.kresna-ticket-field textarea,
.kresna-ticket-field select {
  width: 100%;
  border: 1px solid var(--k-bubble-border);
  border-radius: 0.45rem;
  padding: 0.55rem 0.65rem;
  font: inherit;
  font-size: 0.86rem;
  color: var(--k-ink);
  background: var(--k-bubble);
  transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

.kresna-ticket-field input:focus,
.kresna-ticket-field textarea:focus,
.kresna-ticket-field select:focus {
  outline: none;
  border-color: var(--k-navy-soft);
  box-shadow: 0 0 0 3px rgba(22, 86, 138, 0.15);
}

.kresna-ticket-field textarea {
  min-height: 5.5rem;
  resize: vertical;
  line-height: 1.45;
}

.kresna-ticket-field-hint {
  margin: 0;
  font-size: 0.72rem;
  color: var(--k-muted);
}

.kresna-ticket-subcategory-desc {
  margin-top: 0.35rem;
  font-style: italic;
}

.kresna-ticket-caller {
  display: flex;
  align-items: center;
  gap: 0.45rem;
  padding: 0.5rem 0.65rem;
  border-radius: 0.45rem;
  background: var(--k-bubble);
  border: 1px dashed var(--k-bubble-border);
  font-size: 0.78rem;
  color: var(--k-muted);
}

.kresna-ticket-caller strong {
  color: var(--k-ink);
  font-weight: 700;
}

.kresna-ticket-error {
  margin: 0;
  font-size: 0.78rem;
  font-weight: 650;
  color: #b42318;
}

.kresna-ticket-summary {
  display: grid;
  gap: 0.55rem;
  padding: 0.65rem 0.75rem;
  border-radius: 0.45rem;
  background: var(--k-bubble);
  border: 1px solid var(--k-bubble-border);
}

.kresna-ticket-summary-row {
  display: grid;
  gap: 0.15rem;
}

.kresna-ticket-summary-label {
  font-size: 0.68rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--k-muted);
}

.kresna-ticket-summary-value {
  font-size: 0.86rem;
  line-height: 1.4;
  color: var(--k-ink);
  white-space: pre-wrap;
  word-break: break-word;
}

.kresna-ticket-note {
  margin: 0;
  font-size: 0.76rem;
  line-height: 1.4;
  color: var(--k-muted);
}

.kresna-ticket-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem;
  padding-top: 0.15rem;
}

.kresna-ticket-btn {
  border: 1px solid var(--k-bubble-border);
  background: var(--k-card);
  color: var(--k-ink);
  border-radius: 0.45rem;
  padding: 0.55rem 0.85rem;
  font: inherit;
  font-size: 0.82rem;
  font-weight: 700;
  cursor: pointer;
  transition: background 0.15s ease, border-color 0.15s ease;
}

.kresna-ticket-btn:hover {
  background: var(--k-bubble);
  border-color: var(--k-navy-soft);
}

.kresna-ticket-btn:focus-visible {
  outline: 3px solid #9ec9ea;
  outline-offset: 2px;
}

.kresna-ticket-btn-primary {
  border-color: var(--k-navy);
  background: var(--k-navy);
  color: #fff;
}

.kresna-ticket-btn-primary:hover {
  background: var(--k-navy-deep);
  border-color: var(--k-navy-deep);
}

.kresna-ticket-btn-danger {
  border-color: transparent;
  background: transparent;
  color: var(--k-muted);
}

.kresna-ticket-btn-danger:hover {
  color: #b42318;
  background: rgba(180, 35, 24, 0.06);
}

.kresna-ticket-btn:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

@media (max-width: 520px) {
  .kresna-ticket-panel {
    margin-left: 0.7rem;
    margin-right: 0.7rem;
  }

  .kresna-ticket-actions {
    flex-direction: column;
  }

  .kresna-ticket-btn {
    width: 100%;
    text-align: center;
  }
}

/* —— Citations —— */
.kresna-chat .live-citations {
  margin-top: 0.55rem;
  padding-top: 0.45rem;
  border-top: 1px solid var(--k-bubble-border);
}

.kresna-chat .live-citations-label {
  display: block;
  font-size: 0.7rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--k-muted);
  margin-bottom: 0.25rem;
}

.kresna-chat .live-citations ul {
  margin: 0;
  padding-left: 1.1rem;
  display: grid;
  gap: 0.2rem;
}

.kresna-chat .live-citations li {
  font-size: 0.82rem;
  line-height: 1.35;
  color: var(--k-navy);
}

.kresna-chat .live-citation-link {
  color: var(--k-accent);
  text-decoration: underline;
  text-underline-offset: 2px;
}

.kresna-chat .live-citation-link:hover {
  color: var(--k-navy);
}

body.kresna-chat.is-dark .live-citations {
  border-top-color: rgba(255, 255, 255, 0.12);
}

body.kresna-chat.is-dark .live-citations li {
  color: #e8eef5;
}

body.kresna-chat.is-dark .live-citation-link {
  color: #9ec5ea;
}

/* —— Mode —— */
.kresna-mode.live-mode {
  flex: 0 0 auto;
  align-self: flex-start;
  margin: 0;
}

.kresna-mode.live-mode.is-bot,
.kresna-mode.live-mode.is-loading {
  display: none !important;
}

/* —— Chat panel —— */
.kresna-panel {
  flex: 1 1 auto;
  min-height: 0;
  display: flex;
  flex-direction: column;
  background: var(--k-panel);
  border: 1px solid var(--k-panel-edge);
  border-radius: var(--k-radius);
  overflow: hidden;
  box-shadow: var(--k-shadow);
}

/* —— Session sidebar —— */
.kresna-sessions {
  min-height: 0;
  display: flex;
  flex-direction: column;
  background: var(--k-card);
  border: 1px solid var(--k-panel-edge);
  border-radius: var(--k-radius);
  box-shadow: 0 2px 10px rgba(15, 45, 70, 0.05);
  overflow: hidden;
  min-width: 0;
  transition: opacity 0.18s ease, transform 0.22s ease;
}

body.kresna-chat.sessions-collapsed .kresna-sessions {
  opacity: 0;
  pointer-events: none;
  transform: translateX(-0.4rem);
  border-width: 0;
  box-shadow: none;
  overflow: hidden;
}

.kresna-sessions-head {
  flex: 0 0 auto;
  display: flex;
  flex-direction: column;
  gap: 0.45rem;
  padding: 0.7rem 0.7rem 0.55rem;
  border-bottom: 1px solid var(--k-line);
}

.kresna-sessions-head-row {
  display: flex;
  align-items: center;
  gap: 0.4rem;
}

.kresna-sessions-new {
  appearance: none;
  border: 0;
  border-radius: 0.55rem;
  padding: 0.55rem 0.75rem;
  font: inherit;
  font-size: 0.84rem;
  font-weight: 700;
  color: #fff;
  background: var(--k-navy);
  cursor: pointer;
  flex: 1 1 auto;
  min-width: 0;
}

.kresna-sessions-new:hover {
  background: var(--k-navy-deep);
}

.kresna-sessions-toggle {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.3rem;
  flex: 0 0 auto;
  appearance: none;
  border: 1px solid var(--k-line);
  border-radius: 0.45rem;
  padding: 0.45rem 0.55rem;
  font: inherit;
  font-size: 0.72rem;
  font-weight: 700;
  color: var(--k-muted);
  background: transparent;
  cursor: pointer;
  white-space: nowrap;
}

.kresna-sessions-toggle:hover {
  color: var(--k-navy);
  border-color: rgba(22, 86, 138, 0.35);
  background: rgba(22, 86, 138, 0.06);
}

body.kresna-chat.is-dark .kresna-sessions-toggle:hover {
  color: #9ec5ea;
  background: rgba(158, 197, 234, 0.08);
}

.kresna-sessions-toggle-icon {
  font-size: 0.85rem;
  line-height: 1;
}

.kresna-sessions-toggle-label {
  display: none;
}

@media (min-width: 900px) {
  .kresna-sessions-toggle-label {
    display: inline;
  }
}

.kresna-sessions-expand {
  display: none;
  appearance: none;
  align-items: center;
  gap: 0.35rem;
  border: 1px solid var(--k-line);
  border-radius: 0.45rem;
  padding: 0.32rem 0.55rem;
  font: inherit;
  font-size: 0.72rem;
  font-weight: 700;
  color: var(--k-navy);
  background: rgba(22, 86, 138, 0.06);
  cursor: pointer;
}

body.kresna-chat.is-dark .kresna-sessions-expand {
  color: #9ec5ea;
  background: rgba(158, 197, 234, 0.08);
}

body.kresna-chat.sessions-collapsed .kresna-sessions-expand {
  display: inline-flex;
}

.kresna-sessions-expand:hover {
  border-color: rgba(22, 86, 138, 0.35);
  background: rgba(22, 86, 138, 0.12);
}

.kresna-session-list {
  list-style: none;
  margin: 0;
  padding: 0.35rem;
  overflow: auto;
  flex: 1 1 auto;
  min-height: 0;
}

.kresna-session-row {
  display: flex;
  align-items: stretch;
  gap: 0.15rem;
  margin: 0 0 0.25rem;
}

.kresna-session-item {
  width: 100%;
  text-align: left;
  appearance: none;
  border: 1px solid transparent;
  border-radius: 0.5rem;
  padding: 0.55rem 0.6rem;
  margin: 0;
  background: transparent;
  color: inherit;
  font: inherit;
  cursor: pointer;
  flex: 1 1 auto;
  min-width: 0;
}

.kresna-session-item:hover {
  background: rgba(22, 86, 138, 0.06);
}

.kresna-session-item.is-active {
  background: rgba(22, 86, 138, 0.1);
  border-color: rgba(22, 86, 138, 0.22);
}

body.kresna-chat.is-dark .kresna-session-item:hover,
body.kresna-chat.is-dark .kresna-session-item.is-active {
  background: rgba(158, 197, 234, 0.08);
}

.kresna-session-hide {
  flex: 0 0 auto;
  appearance: none;
  align-self: center;
  width: 1.7rem;
  height: 1.7rem;
  border: 0;
  border-radius: 0.4rem;
  padding: 0;
  font: inherit;
  font-size: 1.05rem;
  line-height: 1;
  color: var(--k-muted);
  background: transparent;
  cursor: pointer;
  opacity: 0.55;
}

.kresna-session-row:hover .kresna-session-hide,
.kresna-session-hide:focus-visible {
  opacity: 1;
}

.kresna-session-hide:hover {
  color: #b42318;
  background: rgba(180, 35, 24, 0.08);
}

body.kresna-chat.is-dark .kresna-session-hide:hover {
  color: #f97066;
  background: rgba(249, 112, 102, 0.12);
}

.kresna-session-title {
  display: block;
  font-size: 0.8rem;
  font-weight: 700;
  color: var(--k-ink);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.kresna-session-meta {
  display: block;
  margin-top: 0.15rem;
  font-size: 0.68rem;
  color: var(--k-muted);
}

.kresna-sessions-empty {
  margin: 0;
  padding: 0.85rem 0.9rem 1rem;
  font-size: 0.78rem;
  color: var(--k-muted);
  line-height: 1.4;
}

.kresna-panel-head {
  flex: 0 0 auto;
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 0.75rem;
  padding: 0.7rem 1.05rem;
  border-bottom: 1px solid var(--k-line);
  background: linear-gradient(180deg, rgba(22, 86, 138, 0.04), transparent);
}

.kresna-panel-head-main {
  display: flex;
  align-items: center;
  gap: 0.55rem;
  min-width: 0;
}

.kresna-panel-title {
  font-size: 0.82rem;
  font-weight: 800;
  letter-spacing: 0.02em;
  color: var(--k-navy);
}

body.kresna-chat.is-dark .kresna-panel-title {
  color: #9ec5ea;
}

.kresna-panel-hint {
  font-size: 0.72rem;
  color: var(--k-muted);
  text-align: right;
  max-width: 22rem;
}

.kresna-status.live-status {
  margin: 0.75rem 1rem 0;
  padding: 0.45rem 0.8rem;
  border-radius: 0.5rem;
  background: rgba(255, 255, 255, 0.65);
  border: 1px solid var(--k-line);
  color: var(--k-muted);
  font-size: 0.82rem;
}

.kresna-status.live-status.is-quiet,
.kresna-status.live-status.ready {
  display: none !important;
}

body.kresna-chat.is-dark .kresna-status.live-status {
  background: rgba(0, 0, 0, 0.22);
}

.kresna-status.live-status.error {
  display: block !important;
  background: rgba(180, 40, 40, 0.1);
  color: #b42318;
  border-color: rgba(180, 40, 40, 0.28);
}

.kresna-status.live-status.busy {
  display: block !important;
  background: rgba(22, 86, 138, 0.08);
  color: var(--k-navy);
  border-color: rgba(22, 86, 138, 0.2);
}

.kresna-thread.live-thread {
  flex: 1 1 auto;
  min-height: 0;
  overflow-x: hidden;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
  padding: 1rem 1.1rem 1.25rem;
  background:
    linear-gradient(180deg, rgba(22, 86, 138, 0.03) 0%, transparent 18%),
    linear-gradient(0deg, rgba(22, 86, 138, 0.02), rgba(22, 86, 138, 0.02));
  scroll-behavior: smooth;
  overscroll-behavior: contain;
  -webkit-overflow-scrolling: touch;
}

body.kresna-chat.is-dark .kresna-thread.live-thread {
  background:
    linear-gradient(180deg, rgba(158, 197, 234, 0.05) 0%, transparent 18%),
    linear-gradient(0deg, rgba(0, 0, 0, 0.12), rgba(0, 0, 0, 0.12));
}

/* margin-top:auto (not flex-grow) keeps bottom messages fully scrollable. */
.kresna-thread.live-thread::before {
  content: "";
  flex: 0 0 auto;
  height: 0;
  margin-top: auto;
  overflow: hidden;
  pointer-events: none;
}

.kresna-row {
  display: flex;
  align-items: flex-end;
  gap: 0.6rem;
  max-width: min(90%, 36rem);
  flex: 0 0 auto;
  animation: kresna-msg-in 0.24s ease-out both;
}

.kresna-row.is-continued {
  margin-top: -0.35rem;
}

.kresna-row.is-user {
  align-self: flex-end;
  flex-direction: row-reverse;
}

.kresna-row.is-assistant,
.kresna-row.is-operator {
  align-self: flex-start;
}

.kresna-avatar {
  width: 2.25rem;
  height: 2.25rem;
  border-radius: 50%;
  object-fit: cover;
  object-position: center 12%;
  flex: 0 0 auto;
  background: var(--k-navy);
  box-shadow: 0 0 0 2px rgba(22, 86, 138, 0.12);
}

.kresna-avatar-user {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 0.82rem;
  font-weight: 800;
  color: #fff;
  background: linear-gradient(145deg, var(--k-navy-soft), var(--k-navy-deep));
  box-shadow: 0 0 0 2px rgba(22, 86, 138, 0.14);
}

.kresna-row.is-continued .kresna-avatar {
  visibility: hidden;
}

.kresna-chat .live-bubble {
  position: relative;
  max-width: none;
  flex: 1 1 auto;
  min-width: 0;
  padding: 0.7rem 0.9rem 0.75rem;
  box-shadow: 0 1px 3px rgba(15, 45, 70, 0.06);
  white-space: pre-wrap;
  word-break: break-word;
  line-height: 1.55;
  font-size: 0.93rem;
  transition: box-shadow 0.15s ease;
}

.kresna-chat .live-bubble-header {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 0.65rem;
  margin-bottom: 0.35rem;
}

.kresna-row.is-continued .live-bubble-header {
  display: none;
}

.kresna-chat .live-bubble-speaker {
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0.02em;
  text-transform: uppercase;
  color: var(--k-navy);
}

body.kresna-chat.is-dark .live-bubble-speaker {
  color: #9ec5ea;
}

.kresna-chat .live-bubble.user .live-bubble-speaker {
  color: rgba(255, 255, 255, 0.88);
}

.kresna-chat .live-bubble.operator .live-bubble-speaker {
  color: #0b57d0;
}

.kresna-chat .live-bubble.assistant {
  background: var(--k-bubble);
  border: 1px solid var(--k-bubble-border);
  border-radius: 0.2rem 0.75rem 0.75rem 0.75rem;
  color: var(--k-ink);
}

.kresna-row.is-assistant.has-more .live-bubble.assistant,
.kresna-row.is-operator.has-more .live-bubble.operator {
  border-bottom-left-radius: 0.3rem;
}

.kresna-row.is-assistant.is-continued .live-bubble.assistant,
.kresna-row.is-operator.is-continued .live-bubble.operator {
  border-top-left-radius: 0.3rem;
}

.kresna-chat .live-bubble.operator {
  background: #eaf3fb;
  border: 1px solid #9bbad4;
  border-radius: 0.2rem 0.75rem 0.75rem 0.75rem;
}

body.kresna-chat.is-dark .live-bubble.operator {
  background: #1a3550;
  border-color: #4a7aa3;
}

.kresna-chat .live-bubble.user {
  background: linear-gradient(145deg, var(--k-navy-soft), var(--k-user));
  color: #fff;
  border-radius: 0.75rem 0.2rem 0.75rem 0.75rem;
  border: 0;
  box-shadow: 0 2px 8px rgba(22, 86, 138, 0.18);
}

.kresna-row.is-user.has-more .live-bubble.user {
  border-bottom-right-radius: 0.3rem;
}

.kresna-row.is-user.is-continued .live-bubble.user {
  border-top-right-radius: 0.3rem;
}

.kresna-chat .live-bubble.pending {
  opacity: 1;
  font-style: normal;
  min-width: 9.5rem;
}

.kresna-typing {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  color: var(--k-muted);
}

.kresna-typing-label {
  font-size: 0.86rem;
  font-style: italic;
}

.kresna-typing-dots {
  display: inline-flex;
  align-items: center;
  gap: 0.18rem;
}

.kresna-typing-dots span {
  width: 0.38rem;
  height: 0.38rem;
  border-radius: 50%;
  background: var(--k-navy-soft);
  opacity: 0.35;
  animation: kresna-typing-bounce 1.1s ease-in-out infinite;
}

.kresna-typing-dots span:nth-child(2) {
  animation-delay: 0.15s;
}

.kresna-typing-dots span:nth-child(3) {
  animation-delay: 0.3s;
}

@keyframes kresna-typing-bounce {
  0%,
  80%,
  100% {
    transform: translateY(0);
    opacity: 0.35;
  }
  40% {
    transform: translateY(-0.22rem);
    opacity: 1;
  }
}

.kresna-chat .live-bubble-body strong {
  font-weight: 800;
}

.kresna-chat .live-bubble-body em {
  font-style: italic;
}

.kresna-chat .live-bubble-body code {
  font-family: Consolas, "Courier New", monospace;
  font-size: 0.88em;
  padding: 0.08rem 0.3rem;
  border-radius: 0.25rem;
  background: rgba(22, 86, 138, 0.1);
}

.kresna-chat .live-bubble.user .live-bubble-body code {
  background: rgba(255, 255, 255, 0.18);
}

.kresna-chat .live-bubble-body a {
  color: #0b57d0;
  font-weight: 700;
  text-decoration: underline;
}

.kresna-chat .live-bubble.user .live-bubble-body a {
  color: #dcecff;
}

.kresna-chat .live-bubble-label {
  display: none;
}

.kresna-chat .live-bubble-meta {
  display: flex;
  align-items: center;
  gap: 0.45rem;
  margin-top: 0.55rem;
  padding-top: 0.45rem;
  border-top: 1px solid rgba(22, 86, 138, 0.1);
}

.kresna-chat .live-bubble.user .live-bubble-meta {
  border-top-color: rgba(255, 255, 255, 0.16);
}

body.kresna-chat.is-dark .live-bubble-meta {
  border-top-color: rgba(255, 255, 255, 0.08);
}

.kresna-chat .live-bubble-time {
  font-size: 0.68rem;
  font-weight: 600;
  color: var(--k-muted);
  white-space: nowrap;
}

.kresna-chat .live-bubble-header .live-bubble-time {
  font-size: 0.66rem;
  font-weight: 600;
  color: var(--k-muted);
}

.kresna-chat .live-bubble.user .live-bubble-header .live-bubble-time {
  color: rgba(255, 255, 255, 0.72);
}

.kresna-chat .live-bubble.user .live-bubble-time {
  color: rgba(255, 255, 255, 0.78);
  margin-left: auto;
}

.kresna-chat .live-empty {
  display: none;
}

/* —— Composer —— */
.kresna-composer {
  display: flex;
  align-items: flex-end;
  gap: 0.5rem;
  margin: 0;
  border: 0;
  border-radius: 0;
  overflow: visible;
  background: transparent;
  flex: 0 0 auto;
  padding: 0.65rem 0.75rem 0.35rem;
}

.kresna-composer-field {
  flex: 1 1 auto;
  min-width: 0;
}

.kresna-composer textarea {
  display: block;
  width: 100%;
  border: 1px solid var(--k-bubble-border);
  outline: none;
  padding: 0.6rem 0.75rem;
  font: inherit;
  font-size: 0.95rem;
  line-height: 1.45;
  color: var(--k-ink);
  background: var(--k-bubble);
  border-radius: 0.55rem;
  resize: none;
  min-height: 2.75rem;
  max-height: 8rem;
  overflow-y: auto;
  transition:
    background 0.15s ease,
    border-color 0.15s ease,
    box-shadow 0.15s ease;
}

.kresna-composer textarea::placeholder {
  color: #8a9aab;
}

.kresna-composer textarea:focus {
  background: var(--k-card);
  border-color: var(--k-navy-soft);
  box-shadow: 0 0 0 3px rgba(42, 111, 163, 0.12);
}

.kresna-composer textarea:disabled {
  opacity: 0.65;
  cursor: not-allowed;
  background: var(--k-bubble);
}

body.kresna-chat.is-dark .kresna-composer textarea {
  background: rgba(0, 0, 0, 0.18);
  border-color: var(--k-line);
}

body.kresna-chat.is-dark .kresna-composer textarea:focus {
  background: var(--k-panel);
}

.kresna-composer-hint {
  margin: 0;
  padding: 0 0.85rem 0.55rem;
  font-size: 0.65rem;
  color: var(--k-muted);
  text-align: center;
  line-height: 1.35;
}

.kresna-send {
  flex: 0 0 auto;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.35rem;
  border: 0;
  min-width: 2.75rem;
  min-height: 2.75rem;
  padding: 0 1rem;
  border-radius: 0.55rem;
  font: inherit;
  font-size: 0.86rem;
  font-weight: 800;
  color: #fff;
  cursor: pointer;
  background: var(--k-navy);
  transition: background 0.15s ease, opacity 0.15s ease, transform 0.12s ease;
}

.kresna-send-icon {
  font-size: 1.05rem;
  line-height: 1;
  font-weight: 800;
}

.kresna-send:hover:not(:disabled) {
  background: var(--k-navy-deep);
}

.kresna-send:active:not(:disabled) {
  transform: scale(0.97);
}

.kresna-send:focus-visible {
  outline: 3px solid #9ec9ea;
  outline-offset: 2px;
}

.kresna-send:disabled {
  opacity: 0.45;
  cursor: not-allowed;
}

.kresna-footer {
  flex: 0 0 auto;
  text-align: center;
  padding: 0.15rem 0.5rem 0.35rem;
}

.kresna-footer p {
  margin: 0;
  font-size: 0.68rem;
  color: var(--k-muted);
  line-height: 1.4;
}

.live-mode {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  padding: 0.35rem 0.7rem;
  border-radius: 0.45rem;
  border: 1px solid var(--k-line);
  font-size: 0.8rem;
  font-weight: 650;
  white-space: nowrap;
  background: var(--k-card);
  color: var(--k-muted);
}

.live-mode-dot {
  width: 0.5rem;
  height: 0.5rem;
  border-radius: 50%;
  background: currentColor;
}

.live-mode.is-waiting {
  color: #8a5a00;
  border-color: #f0d3a0;
  background: #fff8ec;
}

.live-mode.is-human {
  color: #0b57d0;
  border-color: #b7d3f0;
  background: #eef5ff;
}

.live-mode.is-closed {
  color: #5c6b78;
}

.live-mode-actions {
  display: flex;
  margin: 0.55rem 1rem 0;
}

.live-resume-ai {
  border: 1px solid #b7d3f0;
  background: #e8f3ff;
  color: #0b57d0;
  border-radius: 0.45rem;
  padding: 0.4rem 0.75rem;
  font: inherit;
  font-size: 0.78rem;
  font-weight: 650;
  cursor: pointer;
}

.kresna-chat .live-bubble-feedback {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  margin-left: auto;
  flex-wrap: wrap;
  justify-content: flex-end;
}

.kresna-chat .live-feedback-btn {
  display: inline-flex;
  align-items: center;
  gap: 0.28rem;
  border: 1px solid var(--k-bubble-border);
  background: var(--k-card);
  border-radius: 999px;
  min-height: 1.75rem;
  padding: 0.18rem 0.55rem 0.18rem 0.45rem;
  font: inherit;
  font-size: 0.72rem;
  font-weight: 700;
  line-height: 1;
  color: var(--k-muted);
  cursor: pointer;
  opacity: 1;
  transition:
    background 0.15s ease,
    border-color 0.15s ease,
    color 0.15s ease,
    transform 0.12s ease;
}

.kresna-chat .live-feedback-icon {
  font-size: 0.82rem;
  line-height: 1;
}

.kresna-chat .live-feedback-text {
  line-height: 1.2;
}

.kresna-chat .live-feedback-btn:hover {
  color: var(--k-navy);
  border-color: var(--k-navy-soft);
  background: var(--k-bubble);
}

.kresna-chat .live-feedback-btn.is-active {
  color: var(--k-navy);
  border-color: rgba(22, 86, 138, 0.35);
  background: rgba(22, 86, 138, 0.1);
}

.kresna-chat .live-feedback-btn[data-rating="not_helpful"].is-active {
  color: #b42318;
  border-color: rgba(180, 35, 24, 0.28);
  background: rgba(180, 35, 24, 0.08);
}

.kresna-chat .live-bubble-feedback.is-submitted .live-feedback-btn:not(.is-active) {
  opacity: 0.42;
  cursor: default;
}

.kresna-chat .live-bubble-feedback.is-busy {
  opacity: 0.6;
  pointer-events: none;
}

body.kresna-chat.is-dark .live-feedback-btn {
  background: rgba(0, 0, 0, 0.18);
  border-color: var(--k-line);
}

body.kresna-chat.is-dark .live-feedback-btn:hover,
body.kresna-chat.is-dark .live-feedback-btn.is-active {
  color: #9ec5ea;
  background: rgba(158, 197, 234, 0.1);
  border-color: rgba(158, 197, 234, 0.28);
}

@keyframes kresna-msg-in {
  from {
    opacity: 0;
    transform: translateY(0.35rem);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@media (max-width: 720px) {
  .kresna-shell {
    padding: 0.55rem 0.55rem 0.45rem;
    gap: 0.5rem;
  }

  .kresna-workspace {
    grid-template-columns: 1fr;
    grid-template-rows: auto minmax(0, 1fr);
  }

  body.kresna-chat.sessions-collapsed .kresna-workspace {
    grid-template-columns: 1fr;
    gap: 0.65rem;
  }

  .kresna-sessions {
    max-height: 11.5rem;
    opacity: 1;
    pointer-events: auto;
    transform: none;
  }

  body.kresna-chat.sessions-collapsed .kresna-sessions {
    opacity: 1;
    pointer-events: auto;
    transform: none;
    border-width: 1px;
    box-shadow: 0 2px 10px rgba(15, 45, 70, 0.05);
    max-height: none;
  }

  .kresna-sessions-toggle-label {
    display: inline;
  }

  body.kresna-chat.sessions-collapsed .kresna-session-list,
  body.kresna-chat.sessions-collapsed .kresna-sessions-empty {
    display: none;
  }

  body.kresna-chat.sessions-collapsed .kresna-sessions-expand {
    display: none;
  }

  .kresna-topbar {
    flex-wrap: wrap;
    padding: 0.65rem 0.75rem;
  }

  .kresna-user-line {
    display: none;
  }

  .kresna-panel-head {
    flex-direction: column;
    align-items: flex-start;
    gap: 0.2rem;
  }

  .kresna-panel-hint {
    text-align: left;
  }

  .kresna-chip {
    font-size: 0.74rem;
    padding: 0.38rem 0.65rem;
  }

  .kresna-thread.live-thread {
    padding: 0.8rem 0.75rem 1.1rem;
    gap: 0.65rem;
  }

  .kresna-row {
    max-width: 96%;
  }

  .kresna-chat .live-feedback-text {
    display: none;
  }

  .kresna-chat .live-feedback-btn {
    width: 2rem;
    min-height: 2rem;
    padding: 0;
    justify-content: center;
    border-radius: 50%;
  }

  .kresna-composer-dock {
    margin: 0.25rem 0.7rem 0.75rem;
  }

  .kresna-composer {
    padding: 0.55rem 0.65rem 0.3rem;
    gap: 0.4rem;
  }

  .kresna-send-label {
    display: none;
  }

  .kresna-send {
    width: 2.75rem;
    padding: 0;
  }

  .kresna-composer-hint {
    padding: 0 0.7rem 0.5rem;
    font-size: 0.62rem;
  }

  .kresna-suggestions {
    padding: 0.6rem 0.7rem 0.55rem;
  }

  .kresna-suggestions-list {
    flex-wrap: nowrap;
    overflow-x: auto;
    padding-bottom: 0.2rem;
    scrollbar-width: thin;
    -webkit-overflow-scrolling: touch;
  }

  .kresna-suggestion-chip {
    flex: 0 0 auto;
    max-width: min(88vw, 18rem);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
  }

  .kresna-row {
    max-width: 94%;
  }
}

@media (prefers-reduced-motion: reduce) {
  .kresna-chip,
  .kresna-row,
  .kresna-suggestions,
  .kresna-suggestion-chip,
  .kresna-typing-dots span {
    transition: none;
    animation: none;
  }
}

/* —— Auth gate —— */
.kresna-auth-gate {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 1.5rem;
  background:
    linear-gradient(165deg, #0f4570 0%, #16568a 42%, #1a628f 100%);
}

.kresna-auth-card {
  width: min(26rem, 100%);
  padding: 2rem 1.5rem 1.75rem;
  border: 1px solid rgba(255, 255, 255, 0.18);
  border-radius: 0.85rem;
  background: #fff;
  box-shadow: 0 18px 40px rgba(8, 40, 70, 0.28);
  text-align: center;
}

.kresna-auth-avatar {
  display: block;
  margin: 0 auto 0.65rem;
  border-radius: 50%;
  object-fit: cover;
  object-position: center 12%;
}

.kresna-auth-brand {
  margin: 0 0 0.35rem;
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--k-navy);
}

.kresna-auth-title {
  margin: 0 0 0.5rem;
  font-family: var(--k-font);
  font-size: 1.4rem;
  color: var(--k-ink);
}

.kresna-auth-lead {
  margin: 0 0 1.25rem;
  color: var(--k-muted);
  font-size: 0.92rem;
  line-height: 1.45;
}

.kresna-azure-login {
  display: inline-flex;
  justify-content: center;
  align-items: center;
  width: 100%;
  padding: 0.75rem 1rem;
  border-radius: 0.5rem;
  background: var(--k-navy);
  color: #fff;
  font-weight: 700;
  text-decoration: none;
}

.kresna-azure-login:hover {
  background: var(--k-navy-deep);
}

.kresna-auth-error {
  margin: 1rem 0 0;
  color: #b42318;
  font-size: 0.9rem;
}

/* Confirm dialog (replace native window.confirm) */
.kresna-confirm-overlay {
  position: fixed;
  inset: 0;
  z-index: 1200;
  display: grid;
  place-items: center;
  padding: 1.25rem;
  background: rgba(10, 24, 38, 0.48);
  backdrop-filter: blur(3px);
  opacity: 0;
  transition: opacity 0.16s ease;
}

.kresna-confirm-overlay.is-open {
  opacity: 1;
}

.kresna-confirm-overlay.is-leaving {
  opacity: 0;
}

.kresna-confirm-dialog {
  width: min(22.5rem, 100%);
  padding: 1.35rem 1.25rem 1.15rem;
  border-radius: var(--k-radius);
  border: 1px solid var(--k-panel-edge);
  background: var(--k-panel);
  box-shadow: 0 18px 48px rgba(8, 28, 48, 0.22);
  text-align: center;
  transform: translateY(8px) scale(0.98);
  transition: transform 0.16s ease;
}

.kresna-confirm-overlay.is-open .kresna-confirm-dialog {
  transform: none;
}

.kresna-confirm-overlay.is-leaving .kresna-confirm-dialog {
  transform: translateY(6px) scale(0.98);
}

.kresna-confirm-icon {
  display: grid;
  place-items: center;
  width: 2.5rem;
  height: 2.5rem;
  margin: 0 auto 0.85rem;
  border-radius: 999px;
  font-size: 1.15rem;
  font-weight: 800;
  line-height: 1;
  color: #b42318;
  background: rgba(180, 35, 24, 0.1);
  border: 1px solid rgba(180, 35, 24, 0.18);
}

body.kresna-chat.is-dark .kresna-confirm-icon {
  color: #f97066;
  background: rgba(249, 112, 102, 0.12);
  border-color: rgba(249, 112, 102, 0.22);
}

.kresna-confirm-title {
  margin: 0 0 0.4rem;
  font-size: 1.1rem;
  font-weight: 800;
  color: var(--k-ink);
  letter-spacing: -0.01em;
}

.kresna-confirm-message {
  margin: 0 0 1.2rem;
  color: var(--k-muted);
  font-size: 0.9rem;
  line-height: 1.45;
}

.kresna-confirm-actions {
  display: flex;
  gap: 0.55rem;
  justify-content: stretch;
}

.kresna-confirm-btn {
  flex: 1 1 0;
  appearance: none;
  border-radius: 0.5rem;
  padding: 0.65rem 0.85rem;
  font: inherit;
  font-size: 0.9rem;
  font-weight: 700;
  cursor: pointer;
  transition: background 0.15s ease, border-color 0.15s ease, color 0.15s ease;
}

.kresna-confirm-btn:focus-visible {
  outline: 2px solid var(--k-accent);
  outline-offset: 2px;
}

.kresna-confirm-btn-cancel {
  border: 1px solid var(--k-line);
  background: var(--k-card);
  color: var(--k-ink);
}

.kresna-confirm-btn-cancel:hover {
  background: rgba(22, 86, 138, 0.06);
  border-color: var(--k-panel-edge);
}

body.kresna-chat.is-dark .kresna-confirm-btn-cancel:hover {
  background: rgba(158, 197, 234, 0.08);
}

.kresna-confirm-btn-ok {
  border: 1px solid var(--k-navy);
  background: var(--k-navy);
  color: #fff;
}

.kresna-confirm-btn-ok:hover {
  background: var(--k-navy-deep);
  border-color: var(--k-navy-deep);
}

.kresna-confirm-btn-ok.is-danger {
  border-color: #b42318;
  background: #b42318;
}

.kresna-confirm-btn-ok.is-danger:hover {
  border-color: #912018;
  background: #912018;
}

body.kresna-chat.is-dark .kresna-confirm-btn-ok.is-danger {
  border-color: #e85d54;
  background: #c9372e;
}

body.kresna-chat.is-dark .kresna-confirm-btn-ok.is-danger:hover {
  border-color: #f97066;
  background: #e85d54;
}